Header Middle Background
As Seen On:As Seen on Extreme Home Makeover Call Us: (989) 786-5089

Shop By Category

Like Us on Facebook

Our Policies

 

RESTOCKING FEES:

“Restocking Fee” is? When perfectly usable items are returned, time and money must be spent putting them back into stock. A restocking fee covers a portion of the costs associated with that task and helps reputable companies like JHE’s keep costs and prices low – for everyone.

Additionally, returned products can no longer be labeled or sold as if they were new. Their original packing materials might be missing. The boxes they originally came in might be damaged. We can’t, in good conscience, pass off opened or even gently goods as if no one else had ever handled them.

Restocking fees vary. Some companies charge as much as 30% of the item’s original value. To make the process quick and painless, we charge a flat rate of 15% on furniture and decor,   That amount gets deducted from any refund you may be entitled to – along with our initial s/h costs that we paid to ship it to you.

Delivery, Damages & Defects

Products can sometimes get lost or become damaged in transit. In other, rare instances they may suffer from unavoidable defects. While we hope your experience with Cedar Stuff is never “marred” by unpleasant circumstances, we have policies in place which help guarantee your satisfaction at every turn.

Please inspect the package for any damage before signing the shipping papers if item is damaged you must let the driver know once you sign and the driver leaves it very hard if not impossible to filee a claim.

NOTE: You are free to refuse all or part of a shipment if damage has occurred in transit.

DAMAGES:

As long as you made note of their condition when signing for them. We will repair or replace damaged goods at no cost to you. Typically, we will quickly ship out replacement parts or products.  Please note that normal product checking is not considered damage.  

DEFECTS:

Rustic furniture is beloved for its imperfections. Burrs, knots, holes and checks are common and add charm to the wood furniture we handcraft, manufacture and sell. These characteristics are ingrained. Such merchandise is NOT recognized as “defective” or “damaged” and is not eligible for replacement.

Checking can range from slight slivers to cracks which run the full length of a log and/or run deep within it. Burrs, knots, holes and checking (as we have described it here) is completely normal and in no way affects the integrity of the wood we use or the durability of our fine rustic furniture.  Returns will not be accepted for normal checking in rustic furniture.

Have questions about Delivery, Damages or Defects? Call 1-989-786-5089.

Featured